Terms & Conditions | My Way Transport Ltd

Last updated: January 2025 · My Way Transport Ltd · Registered in England & Wales

1. Introduction

These Terms and Conditions govern your use of the services provided by My Way Transport Ltd ("we", "us", "our"). By booking a service with us, you agree to be bound by these terms. Please read them carefully before proceeding with any booking.

2. Our Services

My Way Transport Ltd provides courier and removal services across London and the UK. Our services include local moving, long-distance removals, and courier deliveries. All services are subject to availability and the terms set out in this document.

3. Bookings and Quotes

All quotes provided by My Way Transport Ltd are estimates based on the information provided at the time of enquiry. Final pricing may vary if the scope of work changes.

Quotes are valid for 14 days from the date of issue unless otherwise stated.
A booking is only confirmed once you have received written confirmation from us.
We reserve the right to decline any booking at our discretion.
Any changes to a confirmed booking must be communicated as soon as possible.

4. Payment

Payment terms will be agreed at the time of booking. We accept payment by bank transfer, cash, and other methods as agreed. Full payment is required before or on the day of service unless a credit arrangement has been agreed in writing.

5. Cancellations

If you need to cancel a booking, please notify us as soon as possible. The following cancellation policy applies:

More than 48 hours' notice: No cancellation fee.
24–48 hours' notice: 25% of the agreed price may be charged.
Less than 24 hours' notice: Up to 50% of the agreed price may be charged.
Same-day cancellation or no-show: Up to 100% of the agreed price may be charged.

6. Insurance and Liability

All our vehicles carry a goods-in-transit insurance policy. This covers loss or damage to goods whilst in our care, custody, and control during transit.

Our liability is limited to the value of the goods as declared at the time of booking. We strongly recommend that you take out your own insurance for high-value items.

We are not liable for:

Damage to items that are not properly packaged or disclosed at the time of booking.
Loss or damage caused by circumstances beyond our reasonable control, including but not limited to traffic incidents, extreme weather, or third-party interference.
Indirect or consequential loss of any kind.

7. Your Responsibilities

When using our services, you are responsible for:

Ensuring all items are legally owned by you or that you have the authority to transport them.
Declaring any fragile, valuable, or unusual items prior to the move.
Ensuring safe access to and from all collection and delivery addresses.
Not asking us to transport prohibited or illegal items.

8. Prohibited Items

We will not transport the following under any circumstances:

Illegal substances or items.
Firearms, ammunition, or dangerous weapons.
Hazardous materials including flammable liquids, explosives, or toxic substances.
Perishable goods unless specifically agreed in writing.
Live animals.

9. Delays

Whilst we make every effort to complete jobs on time, we cannot guarantee arrival or completion times due to factors outside our control such as traffic, road closures, or unforeseen circumstances. We will communicate any significant delays as soon as possible.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

If you have any questions regarding these terms, please contact us at info@mywaytransportltd.com or call us on +44 7908 670 997.

Last updated: January 2025 · My Way Transport Ltd · Registered in England & Wales

1. Who We Are

My Way Transport Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

If you have any questions, contact us at info@mywaytransportltd.com.

2. What Information We Collect

We collect information you provide to us directly, including:

Name and contact details (phone number, email address).
Collection and delivery addresses.
Details about your booking and the items you wish to move.
Communications you send to us via phone, email, WhatsApp, or our website form.

We may also automatically collect basic technical information when you visit our website, such as your browser type and the pages you visit, to help us improve the site.

3. How We Use Your Information

We use the information we collect to:

Provide and manage the services you request.
Respond to your enquiries and communicate with you about your booking.
Send you a quote or follow up on a request.
Comply with our legal obligations.
Improve our services and website.

We will never sell your personal data to third parties, and we will never use it for unsolicited marketing without your consent.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following bases:

Contract: To fulfil a booking or respond to an enquiry.
Legitimate interests: To improve our services and communicate with you about your job.
Legal obligation: Where we are required to retain records by law.

5. How We Share Your Information

We do not sell or rent your personal data. We may share it with trusted third parties only where necessary, such as:

Our insurance provider, in the event of a claim.
Payment processors, to handle transactions securely.
IT service providers who help us operate our website and communications.

All third parties we work with are required to handle your data in accordance with UK data protection law.

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, booking and customer records are kept for up to 6 years in line with UK legal requirements.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete data.
Request deletion of your data ("right to be forgotten"), subject to legal obligations.
Object to or restrict how we process your data.
Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, contact us at info@mywaytransportltd.com. We will respond within 30 days.

8. Cookies

Our website may use basic cookies to ensure it functions correctly. We do not use tracking or advertising cookies. You can control cookie settings through your browser preferences.

9. Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

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